The Port Authority of NY & NJ Toll Payer Advocate and staff investigate and address E-ZPass and Tolls by Mail toll issues that the New York Customer Service Center is unable to resolve.

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At which Port Authority of NY & NJ facility did your issue occur? (check at least one) *  

The Port Authority operates the bridges and tunnels that connect New Jersey and New York City. The Port Authority of NY & NJ Toll Payer Advocate cannot engage in issues associated with other tolling authorities, such as:

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When did you last contact the E-ZPass NY Customer Service Center (800 333-8655 or or the Tolls by Mail Customer Service Center (844 826-8400 or about this toll issue? *  

Method of your last contact with the Customer Service Center *  

Was a resolution offered to you?

  Yes           No

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Provide the following information regarding the vehicle involved

Only one license plate number per box. If more than four, please add the extra license plate numbers in section 5 Tell us about your toll issue below.

Name of Registered Vehicle Owner

License Plate Number 1

License Plate State/Province 1

License Plate Number 2

License Plate State/Province 2

License Plate Number 3

License Plate State/Province 3

License Plate Number 4

License Plate State/Province 4

Please provide the following information(if known)

E-ZPass Tag Number

E-ZPass Account Number

Toll Bill Number

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Registered Owner’s Contact Information

* Indicates a required field

Last Name *  

First Name*  

Street Address*  

Street Address 2



 USA          Canada



Zip/Postal Code*  


Alternate Phone

E-mail Address*    

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Tell us about your toll issue

Describe the problem you are experiencing and how you tried to resolve it: *  

How can the Toll Payer Advocate help?

Is your vehicle registration currently suspended?


What to expect next:

You will be contacted in 1 to 5 business
days following receipt of this form to review
your request.